Customer Service departments must ensure that customers have the right product, right time, right place. Unfortunately, they are often ill-equipped to pro-actively improve customer and sales rep satisfaction because the technology available relies on manual or barcode-based systems. Reps call in, fax, or email requests and fulfillment requests from healthcare providers come in via fax, EDI, calls, and emails. Compounding the difficulty of tracking field inventory is the concept of consignment and the tracking of trunk stock and swap outs. Some products must also have lot and serial number association with orders and returns.

Healthcare Suppliers are moving to use RFID tags and various tracking methods including cabinets and mobile devices such as cell phones to monitor transactions and field inventory. WaveMark offers many approaches that eventually land in the customer service area. Customer service can get orders directly through WaveMark portals that link the hospital user directly to the manufacturer. They can also get orders the sales reps through a portal that connects their handhelds with the web-enabled communication protocols. For suppliers who prefer to use WaveMark as an enabling technology but continue to use existing fulfillment systems, WaveMark sends this information into legacy systems.

WaveMark's solutions are designed to track inventory from inception to final use with shared visibility by all parties across enterprise boundaries. This enables efficient distribution of inventory over a large number of physical locations leading to reduction of excess and obsolescence, increased inventory turns, improved field sales efficiency, improved distribution center operations, and enhanced regulatory compliance. A typical WaveMark deployment involves:

• RFID tagging of medical devices in manufacturing to enable downstream detection of medical devices
• Efficient shipment, cycle-counts, and returns by distribution centers using RFID readers
• Proactive customer care based on website visibility to healthcare provider exceptions and up-to-the minute intelligence about inventory positions around the globe
• Field Sales staff are equipped with handheld RFID readers that connect wirelessly to cell phones allowing them to take accurate trunk stock cycle counts in minutes, transfer items to hospitals, conduct hospital cycle counts, and take orders based on clinical need and deltas between on-hand positions and established par values.

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