Getting the most from your WaveMark real time inventory management subscription is of paramount importance to us. Our dedicated team is available to make sure you always have access to your critical clinical inventory information.

The WaveMark Support Center operates a help desk providing 24 X 7 support. Customers may access our help desk via phone, online or email. Most questions are answered and issues are resolved with one call while our Customer is still on the phone. All calls are fielded by WaveMark personnel with in-depth product knowledge.

WaveMark utilizes a unique real-time, event driven, monitoring system which alerts internal departments whenever an issue occurs, before a Customer recognizes operational interruption. Should an issue arise, an escalation process occurs to ensure rapid resolution to the customer usually before the customer is even aware a problem exists. In the case where the situation affects the Customer, the Customer is notified of the situation with an assurance that a call back will occur when the problem has been triaged, accessed and a solution put into place. Constant monitoring of the system allows notification of any issues or potential issues so they are resolved quickly and usually prior to any disruption to the Hospital. Internal escalation is assisted by Email warnings that are generated upon event triggers, which notify appropriate personnel of the issue in need of attention.

If you experience a problem with any WaveMark RFID hardware component that we determine cannot be addressed remotely (via phone or email), we will send a technician onsite, at our expense, to get you back on track. Current Customers should login to their account to get access to the following information.

• FAQs - Common technical questions with comprehensive answers for getting back on track.
• User Guides - Need extra copies to share with others in the lab? Download them here.
• Custom Reports - Need a report that is not available? Let us know and together we can define it.
• Release Notes - Notes on updated software and hardware versions to make sure you are aware of any changes in how you use WaveMark.
• Product updates - Learn about new products and product enhancements.
• Feedback - We want to hear from you! Let us know what you think about WaveMark. Feel free to offer enhancements requests, new product ideas, or share your results!