Getting the most from your WaveMark healthcare RFID subscription is of paramount importance to us. Our dedicated team is available to make sure you always have access to your critical information.

If you need assistance, our phones are open M-F 8am to 5pm EST. If you prefer email, we will respond to all inquiries within 24 hours of receipt, or the next business day if your message is sent on a weekend.

Call: Toll-free 1-877-4WAVEMARK
Email: support@wavemark.net

If you experience a problem with any WaveMark hardware component that we determine cannot be addressed remotely (via phone or email), we will send a technician onsite, at our expense, to get you back on track.

Current Customers should login to their account to get access to the following information.

• FAQs - Common technical questions with comprehensive answers for getting back on track.
• User Guides – Need extra copies to share with others in the lab? Download them here.
• Custom Reports – Need a report that is not available? Let us know and together we can define it.
• Release Notes – Notes on updated software and hardware versions to make sure you are aware of any changes in how you use WaveMark.
• Product updates – Learn about new products and product enhancements.
• Feedback – We want to hear from you! Let us know what you think about WaveMark. Feel free to offer enhancements requests, new product ideas, or share your results!